Return policy Yuwwi
Did you receive your online order, and would you wish to return or exchange something?
No problem; returning is easy and fast.
Returning online purchase |
From the moment your order is delivered to you, you have 14 days to return the item(s). The costs for returning your purchase are for your own account. The item(s) need(s) to be returned undamaged and unworn, in original packaging, including certificate and return form, send to:
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Returning costs
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The costs for returning your purchase are for your own account. We advice you to return your package using PostNL. This way you will receive a traceable track & trace number. Sending your package using PostNL costs. We also advice to return the package secured. Sending a secured package is possible from PostNl. Returning your item(s) in one of our shops is free. |
Returning online purchase instore |
It is also possible to return your online purchase in one of our shops, free of charge. From the moment your order is delivered to you, you have 14 days to return the item(s) in on of our shops. Returning needs to be done not through the Yuwwi customer service. The item(s) need(s) to be returned undamaged and unworn, in original packaging, including certificate and return form. Please note that specially tailor-made products can not be returned. |
Returning instore purchase |
Exchanging an instore purchase is permitted within 14 days after purchase at Yuwwi upon presentation of the invoice, original box and provided that the creation is in perfect condition. You will receive a voucher which can only be spent at Yuwwi. |
Money refund |
Your money refund depends on which payment type you used for your online purchase. We repay you within 3 working days from the moment we processed your return, or within 10 working days if you paid by creditcard or PayPal. |
What is your returns policy? |
We want you to love your Yuwwi products! But if for any reason you are unhappy with your purchase we are happy to offer a full refund or exchange providing you send it back to us within 14 days of receipt.
The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Any item returned after the stated time period will only be refunded at our discretion. |
Do you accept returns on sale items? |
Unfortunately we do not accept any returns or provide exchanges (including exchanging ring sizes, gemstone colours or amending incorrect orders) on sale items. |
Expections of returning |
Worn, damaged, treated items, or items that are specially crafted (to size or a special design) can not be returned. If there is a manufacturing defect or a delivery that does not correspond to the order, you can return the item free of charge. Please contact our customer service in advance. |
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